Returns, Exchanges & Refunds
Returns, Exchanges and Refunds. Except for any products designated on this Website as final sale or non-returnable, We will accept a return of a product for a refund of Your purchase price: (i) less the original shipping and handling costs if the return product was part of a single order with a total value of up to Two Hundred Fifty and No/100 Dollars ($250.00) or (ii) including original shipping and handling costs if the return product was part of a single order with a total value in excess of Two Hundred and Fifty-One and No/100 Dollars ($251.00), provided such return is made within thirty (30) days of delivery (“Return Date”) with valid proof of purchase and provided such products are returned in their original unworn condition. To return products, You must email Us at email@example.com to request a UPS return label. All returned products must be in original unworn condition.
If You want to exchange any product(s) You order directly through this Website (e.g., for a different size), You can request an exchange by emailing Us at firstname.lastname@example.org to request a UPS return label. An exchange may not be available in all cases, depending on product availability. If You elect to receive an exchange, return the original product as described above by the Return Date. The exchange product will be sent separately to You. If You fail to return the original product by the Return Date or if the original product is damaged or shows signs of wear, W&H may charge You for both the original product and the exchange product. You will be charged for the exchange product on the date You requested the exchange. You will be refunded for the returned product once it arrives at W&H. All returned products must be in original unworn condition. If You receive the exchange product and wish to return it, You can return it within thirty (30) days of delivery of Your receipt of the exchange product.
You are responsible for all shipping and handling charges on returned items unless otherwise specified. You will retain title to the products and risk of loss of the products will remain with You until We receive the returned products, and We determine that the products were returned unworn and in their original condition, at which point You will be deemed to have rejected the products and title will return to Us. Unfortunately, We cannot guarantee that You will be able to exchange or replace any item. All returns are subject to a Seven and No/100 Dollars ($7.00) restocking fee.
We will process Your refund within approximately seven (7) business days of Our receipt of Your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on this Website. We are unable to provide You with a timeframe within which Your refund will be processed by Your financial institution and/or third party payment processing service provider You used to make the original purchase on this Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.